Shipping and Terms

Shipping Discounts

Available in the continental U.S.

• Free Ground shipping for distribution orders over $150
  
  
• Free 3 Day shipping for distribution orders over $200
  
  
• We pay half of 2 Day shipping charges for orders (to Hawaii and Alaska) over $250

Shipping and Handling Charges

Do you need 3 Day or 2 Day delivery?

UPS Ground will deliver in 1–2 days to most areas of California, Oregon, and Utah, as well as to most of Nevada, the western half of Washington, the Phoenix area of Arizona, and the S.W. area of Wyoming. (Partial areas of states are determined by zip code).

Delivery time begins counting from the next business day.

No Minimum Order

There is no minimum order requirement.

Out of Stock Items for Distribution Orders

Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. Any changes will be reflected in the order total and shipping confirmation.

Please call Customer Service at 800.543.5233 with any questions.

Short Shipments and Mis-shipments

Contact Customer Service within 3 days of delivery, to address short shipment and mis-shipment concerns. 

Terms

We accept payment by ACH and Credit Card.

Sales Tax

Taxes are charged on all orders placed or shipping to California. If you are in California and have a seller's permit, please send a copy to customer@kanherb.com and your account will be made tax exempt. 

Out of State orders are automatically exempt.

Shipping Facts

• All orders will be shipped one to two days (add 2 days of processing time for larger orders) after they have been paid for and received by the warehouse. 

• Orders to Hawaii and Alaska are shipped UPS 2nd Day Air or USPS Priority Mail 
  
  
• Special shipping arrangements upon request. Contact Customer Service at (800) 543-5233.
  
  
• UPS does not ship to Post Office boxes; a street address must be used.

Shipping Damage

Your customer may return items due to shipping damage by following these guidelines:

1. Contact Customer Service immediately if you have received damaged merchandise. Shipping damages must be reported within two weeks of receipt.
   
2. Save the original carton, packing materials, and damaged items, and send photos of damage to customer@kanherb.com. Customer Service will file a claim to report the damage. 
3. Products will be returned to Kan Herb Company once authorization is given by Customer Service.
   
4. Once products are returned, Kan Herb Company will issue a credit, replace the products, or otherwise advise you.

Returns

Authorization is required before returning products. Special-ordered products and introductory kits may not be returned. Return of overstocked or unused items must be within two months from date of purchase. Items must be sealed, unused and suitable for resale. Items are subject to a 15% restocking fee. Credit will be applied upon receipt and inspection of merchandise.

Return Process

1. Your customer must contact Customer Service at 800.543.5233 or 831.438.9450, or by email at customer@kanherb.com, or in writing for a Return Authorization (required). Please reference the invoice number.
   
   
2. After your customer has received their Return Authorization, they must include the following information:
   1. Name
   2. Address
   3. Email address
   4. Phone number
   5. Reason for the return, a copy of the original invoice (if possible) or invoice number, date of purchase, and description of the items returned.
   
   
3. The Return Authorization and merchandise must be sent to the following address:

   Kan Herb Company
   380 Encinal St., Suite 100
   Santa Cruz, CA 95060
   USA

4. Credit will be applied upon receipt of the merchandise.
   
   

Shipping charges are not refundable for returns.