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Frequently Asked Questions

Can I still get the old formula guides that I loved so much? 

Yes, you can. We have provided them as PDFs here for your free download, as we are unable to print these outdated resources. 

We are also happy to mail you, free of charge, printed copies of our current formula guides for the following Kan product lines: Traditionals, Herbals, Essentials, Gentle Warriors, CMS, and Sage Solutions. We regularly receive feedback from practitioners who use them daily in clinic as a valuable resource to find the best formulas for patients. Kindly email customer@kanherb.com and we'll send them your way.

How do I perform a drop-ship order?

Drop-ships can be completed by entering the chosen recipient's address into the shipping information on the checkout page. All orders are sent with a packing slip only and the invoice can be found by logging into your account or seen in your confirmation email. For any additional assistance viewing an invoice, please contact our team at customer@kanherb.com.

What form of payment can I use?

We accept Visa, MasterCard, and Amex now. You can securely save your credit card and other billing information to your browser however, we no longer will store your payment information.

What are the shipping and handling rates?

We are now using shipping services offered by Shopify at reduced rates. Cost of shipping will be based on location and order size. We do offer free UPS services at a minimum $150 (Ground Shipping) and $200 (3-Day Select). USPS Priority shipping is also available for all orders. 

Is there a minimum order requirement?

No, there is no minimum order requirement.

Will California sales tax apply?

Yes, taxes will be applied at checkout if you are shipping within California. If you have a seller's permit, please email us a copy to make your account exempt from state taxes. We do not charge taxes for out of state orders. 

How do I return products?

Please contact our Customer Care Specialists in order to authorize a return. You will need to provide the order number, product name, and the reason for return. The unused and unopened item(s) must be returned within 60 days of purchase and are subject to a 15% restocking fee. Upon receiving your items, we will issue a refund to your preferred payment method. 

Shipping Damages

To return items due to Shipping Damage, please immediately contact customer service to request an inspection. Save all broken items and shipping materials and we will start a claim with the shipping service in order to receive a refund for the value of the order. If necessary, we will replace the damaged items or issue a refund to your card.

How are my privacy and security protected?

Kan Herb Company values its customers and respects their privacy. Our policies are intended to ensure that your personal information is handled safely and responsibly. We do not sell or rent your personal information to third parties.

As found in our Privacy Policy, your personal information is used only to carry out the purpose for which the information was provided; for example, providing product and service information, filling and shipping orders.

How do I opt out from receiving information?

You may unsubscribe from our marketing emails at any time by selecting Unsubscribe at the bottom of the newsletters.