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Kan Herb Company
Chinese Herbal Products You Can Trust
Chinese Herbal Products You Can Trust

Kan Herb Company

Return Policy


At Kan Herb Company, customer satisfaction is our primary concern and we take care to deliver only the best to your customers. Products can be returned for up to 3 months.

Return of Unused Items
Return of items that are sealed and suitable for resale, with the stock number attached, are subject to a restocking fee of 15%. The items must be returned within 30 days of purchase. Th e merchandise must be returned with the shipping prepaid - we do not accept C.O.D. deliveries. Proper packaging must be employed to eliminate damage/marring of labels, or credit may not be given.

Special Ordered Products
Special ordered products are not returnable.

Please follow this return process:

1. Contact Customer Service at 1.800.543.5233 or 1.831.438.9450, or by email at Please reference the invoice number.
2. After you have received your Return Authorization, include the following information:
A. Name
B. Address
C. Email address
D. Phone number
E. Reason for the return, a copy of the original invoice (if possible) or invoice number, date of purchase, and description of the items returned.
3. Send the Return Authorization and merchandise to the following address:
Attn: Customer Service
Kan Herb Company
380 Encinal St Suite 100
Santa Cruz, CA 95060

If you have any questions, please call 1.800.543.5233 or 1.831.438.9450, 8:30 am to 5 pm Pacific Standard Time (PST), Monday through Friday.

Credit will be applied upon receipt of the merchandise.

Shipping Damages
To return items due to Shipping Damage, please follow these guidelines:

1. Contact Customer Service immediately to request an inspection. Save all broken items and shipping materials.
2. Customer Service will contact UPS to report the shipping damage. Items will be returned to Kan Herb Company after UPS inspection.

Kan Herb will reship, credit you for the damaged merchandise, or otherwise assist you.

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